Shipping & Returns

Processing

Orders are prepared within 1–3 business days of purchase. You’ll receive a confirmation the moment it’s placed and a tracking number the moment it ships.

Shipping

Delivery typically takes 3–7 business days within the USA. These are ritual tools, not fast fashion — they’re sourced with intention, not rushed off a shelf. Every order ships insured and tracked.

Returns

Unopened, unused items can be returned within 30 days of delivery for a full refund. Because of the nature of what we sell, opened incense, burned candles, and used ritual consumables are final sale. If something arrives damaged, contact us within 7 days with photos and we’ll make it right. Reach the Haus through the contact page. A real person answers, not a bot.