No false promises here. Just what to expect.
Processing
Orders are prepared within [1-3 business days] of purchase. You’ll receive a confirmation the moment it’s placed and a tracking number the moment it ships.
Shipping
Delivery typically takes [3-7 business days] within [USA]. These are ritual tools, not fast fashion — they’re sourced with intention, not rushed off a shelf. Track your order anytime at [tracking link/page].
Returns
Unopened, unused items can be returned within [30 days] of delivery for [a refund / store credit]. Because of the nature of what we sell, opened incense, burned candles, and used ritual consumables are final sale. If something arrives damaged, contact us within [7 days] with photos and we’ll make it right. Reach the Haus through the contact page. A real person answers not a bot